Terms and Conditions
The Simple Business Lounge Terms and Conditions
1.1. These terms and conditions govern the membership of the Simple Business Lounge (“the Simple Business Lounge”), the Executive Lounge, and the VIP Lounge together the (“Membership Services”) which are services provided by JoJo Graham Limited ( “the Provider”, “We”, “Us”, “Our”) whose registered office is at 23 Church Road, Cardiff, Cf3 6YA to the person purchasing access to the Membership Services (“the Member” “You”).
1.2. Provision of the Membership Services will be subject to these terms and conditions and you are deemed to have accepted them when you purchase the Membership Services, unless we expressly agree in writing otherwise.
1.3. These terms and conditions along with our Privacy Notice which can be viewed at www.jojograham.com represent the entire agreement between us and apply to the exclusion of any other terms that you may try and impose or incorporate or which may be implied by trade, custom, practice or in any previous course of dealings. Any reference to terms and conditions and/or this Agreement shall be deemed to include the Privacy Notice. For the avoidance of doubt these terms and conditions shall take priority over any other document in the event a conflict arises.
1.4. The Agreement between us will commence when you purchase access to one of the Membership Services and it shall continue until such time as it is terminated in accordance with these terms and conditions.
2. Definition and Interpretation
2.1. For the purposes of these terms and conditions, unless the context otherwise requires, the following expressions have the following meanings:
Confidential Information has the meaning as set out within Clause 9 below;
means the person accessing the Membership Services and paying the Membership Fee;
means the amount payable in advance by the Member which entitles them to access the Membership Services;
means the time period which begins the day after the Membership Fee is paid and either continues i) on a rolling monthly basis after the initial three month period has elapsed or ii) on a rolling yearly basis depending on which payment option is selected by you.
means the any or all of the services provided as part of the Simple Business Lounge Membership, the Executive Lounge Membership or the VIP Membership including, but not limited to, hosting of the Membership Site, provision of business coaching, online self-study courses, video trainings and provision of other business focused resources.
means the private group located at The Simple Business Lounge- https://www.facebook.com/groups/TheSimpleBusinessLounge/
means any information which is capable of identifying another individual as further defined within the General Data Protection Regulation 2016/679 (“GDPR”).
3. Access to Membership Services
3.1. You may apply to access the Membership Services by signing up via the sales page. By applying to become a Member you are confirming that you have read and agree to be bound by the terms and conditions contained in this Agreement.
3.2. The information that you provide when applying to access the Membership Services must be true and accurate and by applying, you are confirming that you are over 18 years of age.
3.3. You will become a Member once we accept your application and cleared payment of the Membership Fee has been received. The decision to accept you as a Member is at our absolute discretion.
3.4. We reserve the right to amend, revise or change the Membership Services we provide, or cancel, amend, change or reschedule any part as we reasonably require without any notice to you. We shall not be liable for any changes, amendments or cancellations that are made to the Membership Services.
3.5. We reserve the right to withdraw your access to the Membership Site and/or the Membership Services and to terminate this Agreement where your conduct is, in our reasonable opinion, offensive, distressing or capable of causing alarm to another Member accessing the Membership Services. Where this Agreement is terminated in these circumstances you will not be entitled to any refund of any Membership Fee already paid.
4. The Services
4.1. The Membership Site can be accessed at www.thesimplebusinesslounge.com/login. Access to the Membership Site and all Membership Services is online only and no alternative will be provided.
4.2. We shall deliver the Membership Services with reasonable care and skill consistent with best practices and standards applicable within our marketplace.
4.3. In delivering the Membership Services we may engage the services of our employees, contractors and other third-party providers as necessary.
4.4. In the event an unforeseen or unexpected event arises as contained in clause 11.3 which prevents us from delivering the Membership Services then you shall be notified by email. We shall not be liable to you for any failure or delay in delivery of the Membership Services or your failure to access the Membership Site or any associated group. In the event an unforeseen or unexpected event arises which continues for a period in excess of 90 days then either of us will be entitled to terminate or cancel this Agreement in accordance with clause 8. This clause does not affect your right to cancel and receive a full refund in accordance with clauses 8.2 (if applicable).
4.5. As part of the Membership Services we may provide you with materials, information, data and other content. By becoming a Member, you agree and accept that all such material remains our confidential and proprietary intellectual property and belongs solely and exclusively to us and can only be used by you in connection with your membership and use of the Membership Services, and should not be copied, disclosed, or used for any commercial reasons without our express consent.
4.6. The services provided as part of the Membership Services are business services and are designed to be used for business purposes.
4.7. The Membership Services are delivered as part of a group experience and any information, support and guidance you receive will not be personal to you and should not be taken or relied upon as advice, guidance or information personal to you.
4.8. Where the membership package that you purchase includes coaching calls these will be provided by online meeting facility or telephone. The dates and times of these calls will be arranged by us and notified to you by email or in the group. It shall be your responsibility to attend the coaching calls as arranged and no alternative or replacement dates or times shall be offered in the event you are unable to attend for whatever reason.
4.9. It is your responsibility to ensure that you have in place the necessary requirements to allow you to access the Membership Site and use the Membership Services provided. We shall not be liable to you in the event you are unable to access the Membership Site or any of the Services.
5. Member Obligations
5.1. You acknowledge that the Membership Services are a group service and by becoming a Member you are agreeing to conduct yourself in a reasonable and responsible manner at all times when accessing the Membership Site, any private groups, or during any group coaching calls or other group sessions and you agree not to act in a manner which may cause offence, distress or alarm to any other Member or any individual accessing the Services.
5.2. In the event you have any concerns as to any aspect of our delivery of the membership Services you agree to notify us of such concerns by email to firstname.lastname@example.org as soon as possible. We agree that upon receipt of such notification by email we shall use our best efforts to work with you to resolve your concerns.
5.3. You agree that you will not canvass, advertise or otherwise promote your products or services to any other Member, or any employee, contractor or any other individual accessing the Membership Services or working with or accessing our services, or use your membership to canvass, promote or advertise your products or services without our express consent.
5.4. In the event that you refuse or fail to comply with Clause 5.3 then we shall be entitled to terminate this Agreement with immediate effect and no refund shall be provided.
5.5. You agree to notify us by email in the event you become aware of any inappropriate behavior or content being displayed on the Membership Site, within an associated group, or within our associated social media channels.
5.6. By becoming a Member you agree to conduct yourself in a reasonable and responsible manner when accessing the Membership Services, the Membership Site, and any associated groups, and further you agree:
5.6.1. not to use the Membership Site or any other associated groups for any unlawful purpose;
5.6.2. that when accessing the Membership Site or any associated group that you will not upload, post, transmit or otherwise make available any content that:
a) infringes any Copyright, trademark, or other Intellectual Property rights belonging to the Provider or any other person or entity;
b) is by its nature defamatory, libelous, obscene, demeaning or which causes offence to another individual whether intended or not;
c) discloses personal and/or sensitive information about another person;
d) is threatening or causes a Member to feel harassed or in fear;
e) is classed as spam;
6. Fees and Charges
6.1. The Membership Fee is as set out in the relevant Schedule attached.
6.2. All payments to be made to us shall be made in UK Sterling by credit card, Paypal or Stripe (“Payment Method”)
6.3. The Membership Fee is calculated inclusively of VAT and any other taxes which may apply.
6.4. Time shall be of the essence in respect of the payment of the Membership Fee.
6.5. Payment of the Membership Fee shall be made without deduction, set off or any form of withholding except as is required by law.
6.6. Cleared payment of the relevant Membership Fee must be received by us before you are entitled to access the Membership Services.
6.7. Where you choose to access the Membership Services on a ‘pay monthly’ basis, a minimum period of 3 months membership shall apply.
6.8. At the end of your Membership Period, unless you have cancelled your membership in accordance with Clause 8.1 below, your membership will automatically renew for a further Membership Period and you authorise us to request payment of the relevant Membership Fee from your chosen payment method.
7. Refund Policy
7.1. No refund policy shall apply to your membership purchase save for Clauses 4.4 and 8.2.
7.2. In the event an unforeseen or unexpected event arises in accordance with clause 4.4 then you may be entitled to a partial refund of your Membership Fee paid based on a pro-rata calculation of any Membership Services which are yet to be performed or delivered. The decision to offer a refund in such circumstances is at our sole discretion.
8. Cancellation and Termination
8.1. You shall have the right to cancel your membership by providing us with a minimum of 7 working days’ notice prior to the end of your Membership Period by email to email@example.com.
8.2. Where we receive a request to cancel your membership within 14 days from the date on which the first payment of the Membership Fee is made, then you will be entitled to a full refund of the Membership Fee paid (or relevant instalment) as at the date of your notice of cancellation.
8.3. Upon cancellation or termination pursuant to the terms of this Agreement, all payments in respect of the Membership Fee shall become immediately due and payable unless such cancellation has been effected pursuant to either Clauses 4.4 or 8.2.
8.4. For the safety, protection and benefit of other Members, we reserve the right to cancel your access to the membership and any of the Services at any time. In the event such a situation arises we do not need to provide a reason for the cancellation and any refund will be considered at our absolute discretion.
8.5. We reserve our rights to terminate your access to the Membership Services, with immediate effect, if you:
(a) commit a material breach of your obligations under this Agreement; or
(b) fail to provide payment of any amount due in respect of the Membership Fee as and when it becomes due; or
(c) have a bankruptcy petition presented against you or you become subject to a bankruptcy order; or
(d) enter into a voluntary arrangement pursuant to the Insolvency Act 1986; or
(e) any of the circumstances arise as set out in clause 8.6.
8.6. We shall be entitled to limit the Membership Services or suspend, and/or terminate the arrangement without refund of any Membership Fee, whether paid or remaining due and payable, if we reasonably determine that you:
a) are becoming disengaged, disruptive or if you impair the provision of the Membership Services or the enjoyment of the Membership Services by any other Member. For the purposes of this Agreement the terms disengaged and disruptive shall be given their ordinary dictionary meaning and examples of such behaviour shall include, but not be limited to, displaying a lack of interest in the Membership Services, failing to respond positively to requests for further information or other contact, repeatedly ignoring or failing to respond to emails or other messages, communicating in a way which is abusive or intended to cause offence; and/or
b) are failing to follow or abide by any of the terms set out within this Agreement or any other terms or guidelines as may be agreed whether such action constitutes a material breach or not.
8.7. Upon termination of the Agreement for any reason:
8.7.1. all clauses which either expressly or by their nature relate to the period after the delivery of the Services or expiry or termination of the same shall remain in full force and effect; and
8.7.2. You shall (except to the extent referred to in clause 9.3) cease to use, either directly or indirectly any Confidential Information, and shall immediately return to us any documents in your possession or control which contain a record of any Confidential information.
9. Confidentiality, Intellectual Property and Data Protection
9.1. In order to benefit fully from the Membership Services you accept that they you may be encouraged to disclose Personal Data and / or Confidential Information. We understand and respect the value of such information and shall not, either directly or indirectly, communicate or disclose, make available to, or use for our own purposes, your ideas, know-how, business practices, concepts and techniques, plans, trade secrets, and other confidential and/or proprietary information (collectively, “Confidential information”) that you may disclose to us or that may be disclosed as part of your membership and the Membership Services to which these terms and conditions relate.
9.2. Confidential Information for the purposes of this Agreement excludes any information that:
a) was already known to us prior to being provided with that information by you;
b) is already accessible in the public domain;
c) is provided to us by a third party separately from this Agreement and without any breach of the terms of this Agreement; or
d) is produced, developed or collated by us independently of you and without any breach of the terms of this Agreement.
9.3. We shall grant to you a personal, limited, non-transferable, revocable licence to access and use any materials and resources provided as part of the Services solely for your business purposes and for the purposes intended by these terms and conditons.
9.4. Where processing of Personal Data takes place, you shall be the ‘data controller’ and we shall be the ‘data processor’ as defined in the General Data Protection Act (‘GDPR’) as may be amended from time to time.
9.5. We shall only process data to the extent reasonably required to enable proper delivery of the Membership Services.
9.6. We shall only retain personal data for as long as is necessary to allow completion and delivery of the Membership Services.
9.7. We agree not to disclose any Personal Data to any third party other than to our employees, agents or advisors and shall ensure that any such persons agree to process the data in compliance with the relevant data protection legislation, namely the GDPR.
9.8. We confirm that we have put in place reasonable technical and organisational processes and measures to ensure the safety and security of any Personal Data processed by us on your behalf.
9.9. This clause will not apply in the event we are subject to a relevant court or other form of legal or statutory order requiring disclosure by us.
9.10. By purchasing access to the Membership Services you hereby agree and undertake that from the date of purchase and for a period of 2 years afterwards;
a) not to infringe any of our copyrights, patents, trademarks, trade secrets or other intellectual property rights;
b) that any Confidential Information disclosed by us is confidential and proprietary, and belongs solely and exclusively to us;
c) not to disclose such Confidential Information to any other person or use it in any manner other than in discussions as part of your membership;
d) that all materials, information and any data provided by us is our confidential and proprietary intellectual property and belongs solely and exclusively to us, and may only be used by you as expressly authorised by us; and
e) the reproduction, distribution, and/or sale of any information or materials provided during provision of the membership or at any time thereafter by anyone but us is strictly prohibited. You agree that in the event of any breach of your obligations contained in this Agreement then damages, loss, or irreparable harm may arise and that in such circumstances we shall be entitled to seek relief, including injunctive relief against you.
9.11. In respect of the services to be provided under this Agreement we both agree that in relation to any information, whether confidential or not, that is shared between us that we shall be individually responsible to comply with any and all relevant data protection laws and legislation.
9.12. Any information or data that is provided pursuant to this Agreement, including Confidential Information, will be maintained by us and stored, accessed and processed in accordance with recognised data protection legislation.
9.13. We both agree to take appropriate steps to keep all information safe and secure and to protect against loss and destruction, including accidental, and any unlawful or unauthorised processing.
9.14. We both agree to providing a copy of all information held upon receipt of a proper and reasonable data request. Any such request shall be dealt with in a reasonable time.
9.15. We shall be permitted to disclose Confidential Information to any director, officer, employee, agent, sub-contractor or adviser only to the extent necessary for the performance of the Services.
9.16. All documentation and information disclosed to us in connection with your membership purchase will be retained in accordance with relevant retention guidance for a period of no less than 6 years.
9.17. The provisions of this Clause 9 shall continue in force in accordance with their terms notwithstanding the termination of the arrangement for any reason.
10.1. Your purchase of the Membership Services and your compliance with this Agreement does not constitute or imply any business relationship other than as set out within this Agreement.
10.2. We have made every effort to accurately represent the Membership Services. Any testimonials and/or examples of results experienced are not intended to represent or guarantee that anyone will achieve the same or similar results. As with any business endeavour, there is an inherent risk of loss of capital and we make no guarantee, representation or warranty with respect to the Services provided.
10.3. We shall not be liable (whether caused by us, our agents, employees or otherwise) to you for:
10.3.1. any indirect, consequential or special damages, losses or costs;
10.3.2. any loss of profits, business, data, reputation or goodwill or any such anticipated losses;
10.3.3. any failure to deliver the Membership Services where we are prevented due to a reason behind our reasonable control; or
10.3.4. any losses arising from your choices of Membership Service requested or your use of the Membership Services once delivered.
10.4. In the event damages are incurred by you as a result of our default or breach of this Agreement, our entire liability under this Agreement is limited to the amount of the Membership Fee paid by you as at the time the loss is sustained. You agree and acknowledge that this clause 10.4 is fair and reasonable given the nature of this Agreement and the provision of the Membership Services.
10.5. Nothing in this Agreement shall limit or exclude our liability for death or personal injury caused by our negligence or for any fraudulent misrepresentation.
10.6. During the term of this Agreement and at any time thereafter, you agree to take no action which is intended, or would reasonably be expected, to harm us, our agents, employees, contractors, or clients, or our or their reputation or which would reasonably be expected to lead to unwanted or unfavourable publicity to us, our agents, employees, contractors, or clients.
10.7. In the event a dispute arises in connection with this Agreement and the provision of the Membership Services which is incapable of being resolved by mutual consent then we both agree to submit the matter for mediation by an independent mediator. In the event a resolution is still not possible following mediation then either of us shall be at liberty to commence legal action.
10.8. We both agree that we have adequate Insurance cover to meet any liabilities that may arise in connection with this Agreement.
11.1. The failure of either Party to actively enforce any provision of this Agreement shall not prevent that Party from subsequently seeking to enforce any term or obligation of this Agreement and any such failure shall not constitute a waiver, diminution or limitation of any right.
11.2. In the event any provision of this Agreement is deemed to be invalid, or unenforceable for any reason then that provision shall be struck out and the remaining provisions shall remain valid and enforceable.
11.3. Every effort will be made to deliver the Membership Services in accordance with this Agreement but we shall not be liable for any delay or failure in provision of the Services should we be prevented or delayed by reason of an Act of God, Strike, War, Riots, Lock Outs, Fire, Flood, Accident, Delays in Transit, any Act or Omission of a Telecommunications officer or Third Party Supplier of Services, or any other circumstances beyond our control. In such circumstances time of delivery of Services shall be extended until a reasonable time after the event preventing or interfering with the due execution, and under no circumstances will we be liable for any loss or damage suffered by you as a result thereof.
11.4. This Agreement shall be governed by the exclusive jurisdiction of the Courts of England and Wales and the laws from time to time in force.
11.5. You agree that no other representations have been made by us to induce you into purchasing the Membership and no modification or variation to this Agreement shall be effective unless in writing and signed by us both.
11.6. Save as provided for in clause 10.6 the Contracts (Rights of Third Parties) Act 1999 shall not apply.
Schedule 1 : The Simple Business Lounge
These supplemental terms and conditions apply to the membership of the Simple Business Lounge (“the Simple Business Lounge”) and shall apply in addition to the terms and conditions set out above in the Agreement.
2. Membership Details
2.1. The Simple Business Lounge is a group coaching and mentorship service which is designed to provide support to grow their online business using simple strategies unique to JoJo.
2.2. Subject to the Payment Terms being met, the Simple Business Lounge Membership shall be delivered as follows:
3. Membership Fee
3.1. The membership fee for the Simple Business Lounge is £44.00 per month or £396 per annum. (“The Simple Business Lounge Fee”).
Schedule 2 : The Executive Lounge
These supplemental terms and conditions apply to the Executive Lounge Membership (“the Executive Lounge”) and shall apply in addition to the terms and conditions set out above in the Agreement.
2. Membership details
2.1. The Executive Lounge is a monthly group coaching and mentorship membership programme which is designed to provide personal support to grow their business using simple strategies designed to support the client in reaching £5k-£10k per month (not guaranteed)
2.2. Subject to the Payment Terms being met, the Executive Lounge Membership shall be delivered as follows:
2.2.1. Weekly Group coaching sessions lasting for a minimum of 60 minutes each and
delivered by Zoom or other online meeting facility (“the Sessions”) by Georgina Graham
2.2.2. Full access to the Simple Business Lounge Membership Services;
2.2.3. Access to email / FB group support 9am – 8pm Monday to Friday.
2.3. The date and time of each monthly group coaching Session will be confirmed by the Coach by Posting in the group no later than 24 hours before the start time of the session.
2.4. In the event the Coach is unable to attend a scheduled Session then the Coach will make all reasonable attempts to provide you with as much notice as possible and shall make reasonable attempts to reschedule the Session to a mutually convenient time.
2.5. The Coach reserves the right to make amendments, revisions or changes to the Executive Lounge Membership or cancel, amend, change or reschedule any part as is reasonably required by the Coach. The Coach shall not be liable to you for any changes or cancellations that are made.
3. Membership Fee
3.1. The membership fee for the Executive Lounge is £375.00 per month (“the Executive Lounge Fee”).
4. Your Obligations
4.1. It shall be your responsibility to check the date and time of each monthly Session and to attend the Session at the agreed time.
4.2. You accept that since the Sessions are all group sessions, should you be unable to attend or fail to attend a scheduled Session, then you shall forfeit the right to that Session. Sessions will not be rescheduled if you are unable to attend.
4.3. You accept that joining the Executive Lounge does not establish any form of legal business relationship and that the Coach is only liable to you in respect of the services provided and to the extent as set out herein.
4.4. You accept that as part of your participation in the Executive Lounge membership that you may be required to review and make decisions concerning your personal and home life, business and career, finances, lifestyle, education and development and health and wellness and that any such reviews, subsequent decisions, implementation and action will be your sole responsibility and that the Coach shall not be liable for your failure to make decisions, put into action plans or strategy, or for any results whether direct or indirect arising out of your membership of the Executive Lounge.
4.5. You accept that membership of the Executive Lounge is not a substitute for counselling or other therapy services. In the event that you are undergoing medical or other professional help concerning your mental health then you should inform your practitioner of your intention to be part of this membership and the extent of the services being provided and inform the Coach if appropriate and relevant.
4.6. You accept that it is your responsibility to attend the Sessions as agreed and during such Sessions to participate fully, and communicate openly and honestly.
4.7. You agree to behave in a reasonable and responsible manner at all times during Sessions and not to act in a manner which may cause offence, distress or alarm to any other Member of the Executive Lounge (or any other individual who is a member of any affiliated network and/or group of the Coach which the Client has access to).
4.8. In the event you are deemed by the Coach to have acted or be acting in a way which is disruptive, or which causes offence, distress or alarm, to any other Member of the Simple Business Lounge or the Executive Lounge then you will be excluded from the Session and /or removed from any or all of the supporting online platforms in place for the Simple Business Lounge and The Executive Lounge. Following such removal and exclusion, the Coach will arrange a meeting with you to discuss the matter and to determine whether you will be removed and/or excluded permanently. Such decision to be at the Coach’s absolute discretion.
4.9. You accept and understand that being part of the Executive Lounge does not guarantee results or success. As part of the Executive Lounge Membership you will have access to information, resources, people and support all designed to benefit you but it is your responsibility to take action and to implement the necessary information received and/or skills or tools shared.
4.10. You agree that during your membership of the Simple Business Lounge and the Executive Lounge, and for a period of 24 months afterwards, that you shall not solicit any of the Coach’s clients or prospective clients without the Coach’s express consent, such consent not to be unreasonably withheld.
4.11. You agree that for the duration of your time within the Simple Business Lounge Membership and the Executive Lounge Membership, and for a period of 24 months afterwards, that you will not employ, engage or attempt to induce, employ, solicit or entice away from the Coach any of the Coach’s employees, or contractors that were engaged, employed or contracted to the Coach at any point during the period of the Programme without the Coach’s express consent in writing, such consent not to be unreasonably withheld.
4.12. You agree to indemnify and hold harmless the Coach for any action taken against the Coach due to your violation or disregard of:
a) any of these Terms and Conditions;
b) your participation in any way in any of the Memberships.
Schedule 3 : The VIP Lounge
These supplemental terms and conditions apply to the VIP Lounge Membership (“the VIP Lounge”) and shall apply in addition to the terms and conditions set out above in the Agreement.
2. Membership Details
2.1. The VIP Lounge is a monthly group coaching and mentorship membership programme which is designed to provide personal support to scale their business to 5 figure months using 1:1 support (not guaranteed)
2.2. Subject to the Payment Terms being met, the VIP Lounge shall be delivered as follows:
2.2.1. Weekly Group coaching sessions lasting for a minimum of 60 minutes each and
delivered by Zoom or other online meeting facility;
2.2.2. Monthly 1-1 coaching sessions lasting for a minimum of  minutes each and delivered by Zoom or other online meeting facility;
2.2.3. Full access to the Simple Business Lounge Membership and Services;
2.2.4. Access to email / FB group support 9am – 9pm Monday to Friday.
3. Membership Fee
3.1. The membership fee for the VIP Lounge is £750.00 per month (“the VIP Lounge Fee”).
4. Your Obligations
4.1. Your Obligations are the same as those contained in Schedule 2 at paragraph 4.